Terms of Service

1. Scope

These Terms of Service govern the use of all accounting services offered by LedgerHavenPro and describe the rights and obligations between clients and our professional accounting service. By using our services, registering for business consultations, or engaging our accounting expertise, the client fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our accounting services requires prior consultation and written confirmation.
  2. Certain Business or Premium services may require the creation of a client profile and documentation of preferences.
  3. Accounting information, business strategies, and access credentials are strictly confidential and intended only for the client's business use.
  4. The final decision on implementing accounting strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The service duration depends on the chosen accounting package and is specified in the respective service contract.
  2. Termination of Basic accounting services is possible without contractual penalty up to 14 days after the first consultation, provided no specific analysis work or appointment scheduling has taken place.
  3. For Business and Premium packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled appointments without prior notification does not entitle the client to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment schedule detailed in the service contract.
  2. For more extensive business projects, a deposit structure with milestone payments may be offered.
  3. All prices are quoted in Canadian Dollars (CAD) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Refund Policy and Return Policy

  1. Since LedgerHavenPro offers professional accounting services and not products, our refund policy relates to service quality and fee structures. Clients who have booked our Basic accounting package and wish to terminate services within 72 hours of signing the service contract receive a full refund if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to accounting analysis, preparation work, or communication with stakeholders), fees are non-refundable, but services can be adjusted to client expectations.
  2. For Business and Premium accounting packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided accounting expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@ledgerhavenpro.com and will be processed within 10 business days after approval.
  4. This refund policy does not apply to third-party costs incurred during the accounting process (e.g., software licenses, administrative fees), which are passed on to the client at actual cost.
  5. Refund Policy for Specialized Accounting Services: For services that include customized accounting materials and specific accounting services, we offer a satisfaction guarantee. If you are not satisfied with the delivered accounting materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the already provided accounting services and work effort. We always strive to find a solution satisfactory to both parties and help the highest quality in our accounting services.

6. Client Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire accounting process.
  2. Clients are expected to provide accurate information about their business requirements, preferences, and accounting parameters.
  3. Timely feedback on accounting strategies and recommendations is essential to help an efficient business process.
  4. LedgerHavenPro reserves the right to terminate services without refund if client behavior hinders the accounting process or violates ethical standards.

7. Service Results and Guarantees

  1. Although we maintain the highest care standards, the final responsibility for business decisions lies with the client.
  2. Our service guarantees thorough accounting knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized accounting solutions within a specific timeframe.
  3. Accounting analyses and assessments are conducted with professional care but do not constitute a guarantee for future business outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific operational improvements or future business developments.

8. Liability and Warranty

  1. LedgerHavenPro assumes no liability for damages arising from client decisions following our accounting services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or regulatory circumstances cannot be completely excluded.
  4. No guarantee is given for the accuracy of business forecasts or assessments, as business environments are subject to change.

9. Intellectual Property and Confidentiality

  1. All accounting reports, analyses, and proprietary methodologies remain the intellectual property of LedgerHavenPro and may only be used by clients for business decisions.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and business preferences are treated with the strictest confidentiality in accordance with our privacy policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Canadian law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Canada.